Privacy Policy

1. Introduction

Claim Genesys ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. Please read this policy carefully.

2. Information We Collect

Account Information: Name, email address, phone number, company name, and billing information provided at registration.

Usage Data: How you interact with the Platform, features used, session duration, and activity logs.

Client Data: Information you input about your own clients, claims, and properties — this data belongs to you.

Technical Data: IP addresses, browser type, device information, and cookies.

3. How We Use Your Information

• To provide, operate, and maintain the Platform
• To process transactions and send billing notices
• To send administrative communications and product updates
• To improve platform features and user experience
• To detect, prevent, and address security incidents
• To comply with legal obligations

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service Providers: Trusted vendors who assist in operating the Platform (e.g., cloud hosting, email delivery) under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred with advance notice.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination, data is available for export for 30 days, then deleted within 90 days unless legally required to retain it.

7. Your Rights

Depending on your location, you may have rights to:

• Access and receive a copy of your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability

To exercise these rights, contact us at info@claimgenesys.com.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for full details.

9. Children's Privacy

Our Platform is not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us data, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notice. Your continued use of the Platform constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries, contact us at info@claimgenesys.com or: